Constrained Specialty Access: Understanding the Causes and Options for the Future

By Robert L. Moore, MD, MPH, MBA, Chief Medical Officer

“Focused Action Beats Brilliance”

– Mark Sanborn, U.S. Author

Coming out of the COVID pandemic, the shortage of primary care and specialty clinicians that has been building over the prior 2 decades has become noticeably more acute.  Early retirements, some deaths and disabilities related to COVID contributed to this, as well as a changing expectation of a better work-life balance which means that the average clinician coming out of training is working less hours per week and expects less-intense on-call responsibilities.  Graduate Medical Education training slots funded by Medicare have been stagnant since the late 1990s, so the supply is getting progressively constrained relative to a growing population, and the average age of physicians is higher than ever as a result.

For many specialists, the most common payer is Medicare, so the stagnant Medicare physician reimbursement rates of the past 25 years (actually a 26% decline when adjusted for inflation) have led to a trend of less specialists in private practice, and more working for medical groups or hospitals.  In rural areas, where there are less groups and hospital employment options, some specialties have been especially impacted.  When the number of specialists drops in a community, the remaining specialists end up taking more call for ED and hospital consultation, making their practice more exhausting and causing a feedback loop of additional retirements.

In the past decade, some factors have alleviated the specialist shortages somewhat, but they do not resolve the underlying issues.

  1. Wider use of video telemedicine
  2. Primary care clinician using eConsult services to avoid referrals or make the referrals more streamlined.
  3. Primary Care Clinicians use UpToDate and other resources to care for their patients without a referral or make referrals more targeted and efficient.
  4. Some specialist physicians have hired Nurse Practitioners or Physician Assistants to be Specialist Extenders for initial consultations and ongoing care.
  5. Artificial Intelligence-assisted transcription services make documentation and communication more efficient when deployed by specialists.
  6. Changing documentation requirements in 2022 has alleviated the burden of inefficient, low-quality clinical documentation.
  7. Partnership’s Transportation Benefit allows access to specialists who are further away, when no specialists are available locally.
  8. Some tribal health centers, rural health centers and tribal health centers have begun contracting with specialists directly.

What can primary care clinicians do to help?

  1. Good workups before referral. Primary care clinicians, especially the growing number of primary care Nurse Practitioners and Physician Assistants, can alleviate specialty demand further by developing systems to ensure that all referrals are warranted and well worked up.  Reserving specialty referral for patients that cannot be cared for by primary care clinicians frees up specialty visits for those patients who need to see specialists.  Send over good documentation with the referral to make the specialist’s workup more efficient.
  2. Use telemedicine where possible. Sign up for, use, and embrace Partnership’s specialty telemedicine program.
  3. Target specialty referral to the specialist most appropriate to the patient’s needs. Don’t send many referrals to several specialists for the same patient, and clog up the referral system.
  4. Have conversations with impacted specialists and their specialist coordinators in your community. These help set expectations and prioritization, as well as standard procedures.  This makes the referral process more efficient for everyone: primary care, specialists, and patients.   Partnership hosts “referral roundtables” in each community: be sure to send your referral staff to these events.

What policy interventions are needed?

  1. Medicare Rates: First and foremost, having the U.S. Congress change the Medicare reimbursement system from automatically generating cuts to physician rates to one that inflation-indexes future rates (H.R. 2474).  Related to this, short-term relief by actually generating Medicare rate increases is also important (H.R. 6683). Physicians should coordinate communication with their elected representatives with the American Medical Association, being sensitive to how legislative staff respond to arguments that paying physicians more is key for specialty access.
  2. Graduate Medical Education: A dramatic increase in funded GME slots nationally is needed in specialties with the greatest shortages (gastroenterology, cardiology, rheumatology, endocrinology, ENT, neurology) as well as for primary care (H.R. 2389 and S. 1302).
  3. Ballot Initiative in California to Lock in MCO Tax link to Medi-Cal Rates. While DHCS plans to increase specialist rates for Medi-Cal starting in 2025, a planned ballot initiative would lock these into place for the future.

What more can be done?

Although there is a broad shortage of specialists, the shortage is more acute for some specialties in some communities.  In these cases, the local hospital may be willing to subsidize recruitment to ensure hospital coverage of the specialist.  A local Health Center may be willing to bring in a specialist under their umbrella.  Partnership is working to track the shortages in each geographic area and to work with community partners to focus energy on these.  Please reach out to your local Partnership regional leadership if you want to help with this effort.

Partnership Welcomes Ten New Counties!

By Robert L. Moore, MD, MPH, MBA, Chief Medical Officer

“Effectively, change is almost impossible without industry-wide collaboration, cooperation and consensus.”

– Simon Mainwaring, Author

On January 1, when some of us were thinking about New Year’s resolutions or football games, 10 California counties joined Partnership HealthPlan’s County Organized Health System. Partnership grew overnight from about 600,000 members to 920,000 members. On the same date, 81,000 Kaiser-assigned members transitioned to direct coverage by Kaiser Health Plan, and many thousands of individuals with unclear documentation status, aged 27-49, gained Medi-Cal coverage.

This was the largest increase in membership since the combination of an eight-county expansion in 2023 and the massive expansion of coverage associated with the implementation of the Affordable Care Act. For the first time ever in California’s history, every resident of California qualifies for some sort of affordable or costless health care coverage.

The degree of growth was larger than expected. While DHCS asked Partnership to Expand in early 2022, the final approval did not come until two months before, so staffing for the increased needs of this larger membership is ongoing. Retrospectively, it took most of 2014 to stabilize staffing after the 2013-2014 expansion. Similarly, we expect 2024 to be a year of steady staff growth, stabilizing by the end of the year. Given the trust our 24 counties have granted us, the Partnership team feels a profound sense of responsibility to build an excellent support framework for our members and for you, our clinical network.

However, we will not be able to catch our breath in 2025. DHCS has directed us to begin a Dual-Special Needs Plan (D-SNP) for our members who have both Medi-Cal and Medicare, going live in January 2026. This will require two large IT software changes, a number of smaller IT programs, as well as a team focused on the new operational compliance network, and quality requirements for a D-SNP. On average, a Medicare member has about five times the needs of a typical adult Medi-Cal-only member, so the new D-SNP plan is another phase in growth in the responsibilities of Partnership to provider greater depth of services to these members, compared to when their primary payer was Medicare

Medi-Cal and the D-SNP Medicare Advantage program have a very important similarity: the resources coming from California and the federal government, respectively, are both adjusted significantly based on an acuity adjustment, which depends largely on the coding done by providers in our network. As announced last year, our current Primary Care Provider network will have the PCP QIP adjusted by acuity starting in measurement year 2023. It is likely that an even larger alignment of incentives for robust coding of annual visits will be implemented out of the gate for the Medicare population in 2026.

The upshot? Ensuring your clinicians are well trained on the importance of addressing all major medical issues each year and capturing this in the coding for that visit is key to the resources CMS and DHCS will send to Partnership, which in turn impacts the resources Partnership can devote to rates, quality incentives, and financial supports for the community. This year, we ask you to please prioritize provider and staff training on optimal visit coding, as well as the auditing processes to support improvement.

The Most Powerful Treatment We Have (Part II): The Power of Conditioning

By Robert L. Moore, MD, MPH, MBA, Chief Medical Officer

“It is better to light the candle than to curse the darkness.”

– William L. Watkinson

All clinicians should have a mastery of the placebo effect, not for nefarious purposes such as pushing sham treatments on patients, but to understand the natural history of disease and the role of the placebo effect in mainstream treatments that sometimes provide benefit.

The strength of the placebo effect is related to the strength of belief in the treatment and conditioning.  In October, this newsletter highlighted some key studies on the power of belief, showing that the belief that a treatment works is stronger when the placebo treatment hurts, when it has brand name recognition, when it costs more, and when the prescribing physician expresses the conviction that the treatment will work.

This month I will review the power of conditioning.

The placebo effect for a placebo pain pill study is stronger in patients with a history of chronic pain for which they had taken pain medication in the past. This illustrates the effect of conditioning. It is well documented that in patients with chronic pain, their pain begins to subside when they know their pain medication is coming, before they even receive the medication. The end result is to reinforce the benefit of the pain medication (or placebo).

Conditioning can also affect prescribers! When multiple patients say, with great conviction, that the expensive brand name medication works better than the inexpensive generic equivalent, the clinician may start to believe this also and discount FDA studies showing bio-equivalence. The clinician’s belief can affect their prescribing pattern, leading them to initiate treatment with more expensive medications. It can also influence the degree to which they reassure their patients that the medication they prescribe will help them.

The over-use of expensive medications by prescribers because of conditioning leads to the important and disturbing conclusion that the placebo effect impacts not just the patient being treated, but also affects the clinician recommending the treatment. Here are some examples of the placebo effect on prescribers:

  1. Generic citalopram contains both the active levo-isomer and the inactive dextro-isomer of the medication. Brand name Lexapro contains only the l-isomer. While there is a small possibility of an unfavorable side effect profile from the d-isomer, the presence of the d-isomer should have no effect on the efficacy of the l-isomer. If the l-isomer dose is the same, the efficacy should be equivalent. Only the price and the brand designation could explain increased perceived efficacy.
  2. Patients with chronic, non-malignant pain taking greater than 120 mg of morphine per day will often, with time, develop more pain and request ever-higher doses of narcotics. It is a vicious cycle, with higher doses temporarily alleviating pain. But with time, the pain becomes more severe and disabling. Counseling patients on this vicious cycle is difficult because of their belief in the power of narcotic medications and the conditioning that changes the physiology of patients taking these medications chronically. This belief is reinforced by withdrawal symptoms when a dose is missed or a clinician begins reducing the dose. Any drug with withdrawal symptoms will be harder for a patient to stop, because they often deeply believe that only that medication is actually controlling the disease. This is true of narcotic medications, benzodiazepine anxiolytics, many antidepressants, muscle relaxants, and even NSAIDS. In all these cases, prolonged use of the medication produces long-term changes in the synapses. These changes cause patients to feel symptoms when the medication is withdrawn. Thus, withdrawal symptoms strengthen the placebo effect! In fact, if the patient can get through the withdrawal, they may feel the same or better than they did on chronic therapy, but it is hard to get the patient there. Trust between the clinician and patient and detailed education are keys to success, but may not be enough in some cases. For this reason we should avoid initiating prolonged use of medications which can cause withdrawal symptoms until all other options are exhausted.
  3. When reviewing evidence for effectiveness of a given treatment, journal articles often compare only the effectiveness relative to placebo because this is the standard for FDA approval. I recommend always digging into the article to look at the treatment’s effect on the control/placebo group; it gives valuable information. For example, early studies comparing amoxicillin to placebo for treatment of acute otitis media (AOM) in children showed the control group improved in 82% of cases (presumably most cases were viral and did not need antibiotics), while about 90% of the amoxicillin group improved. In this case, the mechanism of the placebo effect is not related to belief or conditioning, but on the natural course of the disease. Nonetheless, use of antibiotics in pediatric otalgia conditions parents to expect antibiotics for treatment of all ear pain, since their child improved with treatment the last time antibiotics were prescribed. Looking closely at the placebo effect in studies helps clinicians interpret marketing for new products.

For example, should we preferentially prescribe a more expensive, more powerful antibiotic that is reported to improve 50% more cases of AOM than amoxicillin (i.e. a 12% benefit over placebo compared to 8%)? Perhaps we should just recommend ibuprofen for a few days (which would work 82% of the time) and reserve antibacterial treatment for cases where this conservative approach fails. This approach has been recommended by the American Academy of Pediatrics as an option since 2004, but clinicians in the U.S. have been slow to adopt it due to clinician conditioning.

Adapting our clinical practice and communication with patients to account for the placebo effect may be the most important skill we develop. We must use our scientific training to inform the art of medicine. As clinicians, we owe it to our patients and society to account for the placebo effect and use only low cost, relatively safe treatments when the major effect is likely to be placebo.

Rural Health Policy and Equity

By Robert L. Moore, MD, MPH, MBA, Chief Medical Officer

“On National Rural Health Day, we recommit to investing in rural communities and delivering affordable, quality health care so that generations of rural Americans can thrive.”

– Joe Biden
President of the United States of America

November 15 was National Rural Health Day, a time to reflect how health policy affects rural communities.

Much of the legislation and policy in California is written with an urban or suburban point of view. This is not surprising, as nearly 95% of all Californians live in an urban or suburban setting – this includes those who develop the regulations in various state departments.

From a health policy perspective, the Enhanced Care Management (ECM) program is a current example of an urban focus that creates challenges for rural communities. The Department of Health Care Services (DHCS) is directing Medi-Cal Health Plans to contract with non-traditional Medi-Cal providers and organizations for ECM Services, directing plans to contract with community- based organizations (CBOs). In urban communities, with hundreds or thousands of CBOs, this represents an attempt to direct resources to organizations who are working directly with communities in nimble ways, getting at the underlying social drivers of health status – this work is often more challenging for mega-Primary Care Physician (PCP) sites.

In rural areas, Health Centers are smaller and more deeply connected with the special needs of their communities, and sometimes, the only provider of social and medical services. Unfortunately, DHCS has shared that community health centers were not the provider types they had envisioned for this new benefit – although they may be the only ones in their community able to perform the work. The number of local, rural, CBOs interested in developing a business infrastructure to deliver Medi-Cal regulated services is small, certainly not enough to meet the need for care management in the first few years of the program.

A few other examples:

  1. Medicare’s policy of paying rural providers less than urban providers.
  2. Medi-Cal’s Pediatric Palliative Care Benefit, whose service requirements are not possible in rural areas.
  3. Medi-Cal’s non-medical transportation benefit (NMT) which does not account for limited public transportation options, limited internet availability, limited public infrastructure such as passable roads, highways, etc. and challenges with time and distance for rural and remote communities.
  4. Medi-Cal’s new Community Health Worker benefit, whose service delivery relies heavily on in-person outreach and engagement that will not have a quick update in rural communities due to rural and remote communities, along with a lack of readily available workforce.

Density accounts for the difference in the implementation of health policy in urban and rural settings: the density of clinicians, the density of patients, and the density of available support services.  Poverty exists in cities and rural areas, but higher-density provides larger urban areas with more governmental resources and economies to help address underlying economic inequities.

With advocacy, Partnership and other organizations representing rural health care providers, can request exceptions and workarounds for health policies that are not feasible in rural communities.  The energy needed to go through the exemption process takes away from other activities, like innovation, community engagement, and solidifying core management and operations.

It would be more efficient and equitable to have proposed health policies and regulations undergo a rural health analysis in the drafting stages.

Here are a few opportunities that can be implemented immediately:

  1. In the policy development process, add a rural analysis that identifies any challenges in applying the policy equally and equitably in rural communities. This analysis should include direct feedback from key advisors and associations that represent rural communities.
  2. If a difference is identified, the policy is amended to equitably affect rural areas. This may mean that a policy that is hard to operationalize in rural areas needs a higher level of funding than in urban areas, so that it can be applied equitably.
  3. Department attests that this process has been followed.

A policy that is promulgated without accommodations for rural areas is inequitable and in fact creates risk for greater health disparities in rural communities.  Rural Native Americans face the largest health inequities in the state (and in the Partnership service area), any policy that is inequitable from a rural perspective, is also inequitable from a Native American perspective, with an effect that multiplies their historic trauma and inequities.

Health Policy that systematically, if unintentionally, disadvantages residents and health care providers in rural areas is a reflection of “Structural Urbanism.”  Just as intentionality is needed to address Structural Racism, so too is intentional policy analysis needed to ensure that health policy and regulations are not perpetuating inequities for rural Californians, including Native Americans.

Leveraging the Most Powerful Treatment We Have (Part I)

By Robert L. Moore, MD, MPH, MBA, Chief Medical Officer

“From Asclepius through Hippocrates to Galen, and until very recently [about 100 years ago], the history of medical treatment was largely the history of the placebo effect, because all medical treatments, with rare exceptions, were at best placebos, at worst unknowingly deadly.”

– Arthur Shapiro and Elaine Shapiro
Professors of Medicine, Singapore National University Hospital

“Just about everyone on this blog mailing list has been in a leadership role at their PCP practice for fewer than 10 years.  For the next few months, as new physicians from Partnership’s 10 new counties join this mailing list, I will be reprinting some of my favorite lead articles from past blogs, with updates as appropriate.  This post was first included in the phcprimarycare.org blog in 2012 and was republished in Marin Medicine afterwards. It is part one of a series of three articles on the placebo effect.”   Enjoy! –Bob Moore

Case Study: A primary care clinician recently diagnosed a patient with major depression. She prescribed citalopram 20 mg per day. One month later the patient felt less depressed and her PHQ-9 had dropped from 16 (moderate depression) to 12. Since the patient was not in remission, the clinician increased the dose to 40 mg per day. One month later the PHQ-9 score was 8 (mild depression) and two months later, the score was 3 (not depressed). Should the citalopram be continued? Which one of the following answers is most correct?

  1. Yes. The citalopram worked and the patient is at risk of recurrence if the treatment is stopped.
  2. Yes. Although the citalopram helped no better than placebo in this patient, stopping it will remove the placebo effect and increase the risk of recurrence.
  3. No. The citalopram worked and remission is likely to continue without continued treatment.
  4. No. The citalopram had no effect and the patient became better on her own, so continued treatment is not indicated.

I’ll make it easier for you – 1 and 3 are not correct. A 2008 meta-analysis demonstrated that anti-depressants work well in severe depression (PHQ 9 score greater than 20) but are no better than placebo for mild to moderate depression, as was the case in this patient. Her improvement was not due to the pharmacology of citalopram. She might have improved without taking any pill, or she may have improved taking any pill she believed to be helpful – the placebo effect.

We will return to this case and find which answer is most correct at the end of this post. First, though, please explore with me the implications of some new studies and thoughts on the placebo effect.

All clinicians must have a mastery of the placebo effect, not for nefarious purposes such as pushing sham treatments on patients, but to understand the natural history of disease and the role of the placebo effect in mainstream treatments that sometimes provide benefit.

History of Placebo

The word placebo comes from the Latin “I shall please.” It was used in the 14th Century to refer to sham mourners hired to sob and wail for the deceased at funerals. By 1785 it appeared in the New Medical Dictionary, referring to what were considered (at the time) marginal practices of medicine. In retrospect, of course, we now know that the effect of many treatments available at that time were due to the placebo effect. These included worm secretions for toothache (worked 68% of the time) and powdered Egyptian mummy (formerly available from Merck), which was used by President Lincoln’s physician on the bullet wounds inflicted by John Wilkes Booth. (For more, see the reference by behavioral economist Daniel Ariely.)

The use of placebo in controlled clinical trials became common only in the last 50 years. In controlled trials, the “placebo effect” actually includes two effects: the effect of the natural history of the condition being studied (is it improved even if there is no treatment at all?) and the physiologic placebo effect (requires the patient’s cognitive ability to understand what the treatment is attempting to do). The physiologic placebo effect is influenced by two factors: the expectation or belief that the intervention will work, and classical conditioning.

The Power of Belief

The strength of the placebo effect depends on the strength of the patient’s belief that it will help. The placebo response in studies ranges from 0% to almost 100%, depending on the circumstances. Children tend to have greater responses than adults and patients with Alzheimer’s dementia progressively lose placebo responsiveness.

I would like to highlight five factors that increase the strength of the belief of effectiveness: the invasiveness of the intervention, the confidence with which the prescriber associates the treatment with improvement, advertising/marketing, the cultural background of the patient, and the price of the treatment.

  1. No pain, no gain, part I. Cutting the skin has a powerful effect. From 1930 to 1955, internal mammary artery ligation was used to treat angina. Doctors opened the chest wall, tied off the internal mammary arteries, and closed the chest wall. Patients noted immediate relief which gradually decreased over time. In 1955, this treatment was compared to placebo: a sham surgery, with the patient put to sleep, the skin was cut and sutured, but the arteries were not ligated. The result rocked the medical world: there was no benefit of internal mammary artery ligation over sham surgery. Tens of thousands of individuals had had open thoracic surgery for an ineffective treatment. The placebo effect was strong because of the invasiveness of the surgery, compounded by the certainty conveyed by the physicians (who really believed in it), and the high price for the surgery.
  2. No pain, no gain, part II. Have we learned our lesson from the internal mammary artery example? Apparently not. How effective is viscosupplementation injection (using hyaluronic acid) of the knee for painful osteoarthritis? A 2012 meta-analysis of high quality trials of intra-articular hyaluronic acid showed a clinically insignificant benefit over saline injection, and increased side effects. Piercing a knee with a large needle and injecting a liquid works particularly well as a placebo. What is more interesting is the size of the placebo effect: 30-50% improvement in pain and 10-30% improvement in function. Finding the size of the placebo effect can sometimes be a challenge in reading scientific studies; they tend to focus on the “true” effect of the treatment, after adjusting out the placebo effect, even when the placebo effect is far greater in magnitude.
  3. Is brand name really better? Many patients and even many clinicians believe brand name drugs work better than generic medications. Again, the belief of the patient impacts the strength of the placebo response. In a recent appeal process, a PHC patient stated with great conviction that brand name Concerta helped his symptoms while the generic version did not work. Investigation showed that the same manufacturer produced both the brand name and the generic pills in the same factory, in the same way. The only difference: the brand name pills are labeled Concerta. Thinking through the implications: this patient should receive neither the brand name drug nor the placebo, because the entire benefit of the brand name appears due to its placebo effect, since the exact same medication, when generic, did not work. Please consider this every time a patient says the brand name works better: it is likely placebo effect instead of a true difference in efficacy.
  4. The effect of culture. Many studies have shown the placebo effect can be stronger in some cultures than others, depending on the condition. This is related to the meaning through which people of different cultures experience illness and treatment. For example: the placebo effect in treating gastric ulcers is low in Brazil, higher in northern Europe, and extremely high in Germany. However, the placebo effect in treating hypertension is lower in Germany then elsewhere.
  5. The effect of price: higher cost medications work better. Most of us subconsciously use price as a surrogate indicator of quality. Taking this a step further, a higher price increases the belief a treatment will work and increases the strength of the placebo effect. This was best shown in a brilliant little study performed by four economists published in 2008. Volunteers were recruited to study a “new” pain medication. Their baseline pain threshold was established with a series of electric shocks to the wrist. They were then divided into two groups. Each was given one of two identical placebo pills, with one group told this new treatment for pain would cost 10 cents per pill and the other told the treatment would cost $2.50 per pill. Pain was reduced by 55% in the low-price pill group and by 80% in the high-price pill group. Another key finding in this study was related to conditioning from prior use of pain medication, and will be described below. Before considering this, though, think through the implications of this study. What does it mean for a patient who requests a brand name medication, perhaps because of an advertisement seen on television? How should we clinicians interpret our patients’ lack of response to low-cost generics? More on this below.

The Power of Conditioning

The placebo effect in the placebo pain pill study was stronger in patients with a history of chronic pain for which they had taken pain medication in the past. This illustrates the effect of conditioning, the second factor contributing to the effectiveness of the placebo effect. It is well documented that in patients with chronic pain, their pain begins to subside when they know their pain medication is coming, before they even receive the medication. The end result is to reinforce the benefit of the pain medication (or placebo).

Conditioning can also affect prescribers! When multiple patients state with great conviction that the expensive brand name medication works better than the inexpensive generic equivalent, the clinician may start to believe this also and discount FDA studies showing bio-equivalence. Even worse, the clinician’s belief can affect their prescribing pattern, leading them to initiate treatment with more expensive medications. It can also influence the degree to which they reassure their patients that the medication they prescribe will help them.

The over-use of expensive medications by prescribers because of conditioning leads to the important and disturbing conclusion that the placebo effect impacts not just the patient being treated, but also affects the clinician recommending the treatment. Here are some examples of the placebo effect on prescribers:

  1. Generic citalopram contains both the active levo-isomer and the inactive dextro-isomer of the medication. Brand name Lexapro contains only the l-isomer. While there is a small possibility of an unfavorable side effect profile from the d-isomer, the presence of the d-isomer should have no effect on the efficacy of the l-isomer. If the l-isomer dose is the same, the efficacy should be equivalent. Only the price and the brand designation could explain increased perceived efficacy.
  2. This same principle applies to proton pump inhibitors. When prescribers select a more expensive agent like Nexium, they are not helping their patients, but only contributing to the high cost of health care. Brand name medications are on average about 15 times more expensive than equivalent generic medications.
  3. Patients with chronic, non-malignant pain on greater than 120 mg of morphine per day will often, with time, develop more pain and request ever higher doses of narcotics. It is a vicious cycle, with higher doses temporarily alleviating pain. But with time, the pain becomes more severe and disabling. As narcotic overdoses have surpassed auto accidents as a cause of mortality in California in the decade prior to 2010, the medical community is now aware of the danger high dose narcotics pose for patients and the community, without really alleviating pain or improving function of the patients taking this therapy. Counseling patients on this vicious cycle is difficult because of their belief in the power of narcotic medications and the conditioning that changes the physiology of patients taking these medications chronically. This belief is reinforced by withdrawal symptoms when a dose is missed or a clinician begins reducing the dose. Any drug with withdrawal symptoms will be harder for a patient to stop, because they often deeply believe that only that medication is actually controlling the disease. This is true of narcotic medications, benzodiazepine anxiolytics, many antidepressants, muscle relaxants, and even NSAIDS. In all these cases, prolonged use of the medication produces long-term changes in the synapses. These changes cause patients to feel symptoms when the medication is withdrawn. Thus, withdrawal symptoms strengthen the placebo effect! In fact, if the patient can get through the withdrawal, they may feel the same or better than they did on chronic therapy, but it is hard to get the patient there. Trust between the clinician and patient and detailed education are keys to success, but may not be enough in some cases. For this reason, we should avoid initiating prolonged use of medications which can cause withdrawal symptoms until all other options are exhausted.
  4. When reviewing evidence for effectiveness of a given treatment, journal articles often compare only the effectiveness relative to placebo because this is the standard for FDA approval. I recommend always digging into the article to look at the treatment’s effect on the control/placebo group; it gives valuable information. For example, early studies comparing amoxicillin to placebo for treatment of acute otitis media (AOM) in children showed the control group improved in 82% of cases (presumably most cases were viral and did not need antibiotics), while about 90% of the amoxicillin group improved. In this case, the mechanism of the placebo effect is not related to belief or conditioning, but on the natural course of the disease. Nonetheless, use of antibiotics in pediatric otalgia conditions parents to expect antibiotics for treatment of all ear pain, since their child improved with treatment the last time antibiotics were prescribed. Looking closely at the placebo effect in studies helps clinicians interpret marketing for new products. For example, should we preferentially prescribe a more expensive, more powerful antibiotic that is reported to improve 50% more cases of AOM than amoxicillin (i.e. a 12% benefit over placebo compared to 8%)? Perhaps we should just recommend ibuprofen for a few days (which would work 82% of the time) and reserve antibacterial treatment for cases where this conservative approach fails. This approach has been recommended by the American Academy of Pediatrics as an option since 2004, but clinicians in the U.S. have been slow to adopt it due to clinician conditioning.

Adapting our clinical practice and communication with patients to account for the placebo effect may be the most important skill we develop. We must use our scientific training to inform the art of medicine. As clinicians, we owe it to our patients and society to account for the placebo effect and use only low cost, relatively safe treatments when the major effect is likely to be placebo.

If the patient really wants a pill – when education about the nature of the condition doesn’t seem to work – what should we do? Because it is ethically problematic to give a treatment the provider knows is placebo, clinicians tend to resort to medically acceptable treatments (especially pharmaceuticals), even if they know or strongly believe their benefit is most likely due to the placebo effect. One way around this conundrum is to consider lifestyle interventions. Examples include: recommending gentle physical activity for low back strain, headaches, depression, etc.; working with the patient to decrease fat intake or make other beneficial dietary changes for gastrointestinal symptoms, depression, anxiety, etc.; or recommending a low cost multivitamin-with-mineral supplement to boost the immune system’s ability to heal. If there is not time or resources for the more in-depth support required to encourage dietary and physical activity changes, the vitamin option may be more attractive.

An important word of caution: the placebo effect does not prove that a serious condition is not present. Patients with life threatening conditions can get some temporary relief from a placebo treatment.

Going back to our original case involving citalopram for moderate depression: There is likely some effect of placebo, in which case the relapse may occur no matter what choice is selected. If a relapse of moderate depression happens after citalopram is stopped, it may be attributed to stopping the medication. If it happens while taking citalopram, it may be attributed to the medication not working as well. In the first case the clinician perhaps “stopped the medication too early” and will restart it. If a recurrence occurs on citalopram, however, the clinician may then move to another medication that might “work” better, perhaps a nice expensive brand name product. The clinician gives four weeks of Lexapro samples, which the patient reports works very well (the placebo effect enhanced by the use of expensive, brand name samples). The clinician then requests that Medi-Cal cover the medication. Suppose Medi-Cal denies the request and the patient appeals (Actually, since the pharmacy benefit has been carved out since 2022, MediCal prefers brand name medications due to rebates, but set that consideration aside for the moment to think about the principle). This puts the PCP in the position of supporting the selection of an expensive brand name medication whose effectiveness is entirely due to the placebo effect.

An alternative: use your influence with the patient to increase their belief that a particular low-cost treatment will work and is the safest medication for them. Use your word choice to increase the patient’s perception that the treatment is effective and lessen their belief that high cost or brand name equates to more effective treatment.

The correct answer (in 2012)? Option 4 (stop the medication) is the most cost-effective option. It avoids escalation of treatments with no proven efficacy. For the best option of all, based on an understanding of the placebo effect, consider trying non-pharmacological treatment: brief intervention counseling or referral for cognitive behavioral therapy if you have these available in your health center or in your community.

References:

Ariely, Dan. The Power of Price: Why a 50-Cent Aspirin Can Do What a Penny Aspirin Can’t. Predictably Irrational: The Hidden Forces that Shape our Decisions. HarperCollins Publishers, 2008.

Lieberthal et al. Clinical Practice Guideline: The Diagnosis and Management of Acute Otitis Media. Pediatrics. 2013; 131:e964-e999. American Academy of Pediatrics.

Moerman DE. Cultural variations in the Placebo Effect: ulcers, anxiety, and blood pressure. Med Anthropology Quarterly 14:51-72.

Rutjes, et al. Viscosupplementation for Osteoarthritis of the Knee: A Systematic Review and Meta[1]analysis. Ann Intern Med 2012;157(3):180-191.

Venekamp et al. Antibiotics for acute otitis media in children (Cochrane Review).The Cochrane Library 2013 Issue 1.

Waber, et al. Commercial Features of Placebo and Therapeutic Efficacy. JAMA March 5, 2008, 299(9), p. 1016-1017.

What’s Your Why?

By Robert L. Moore, MD, MPH, MBA, Chief Medical Officer

“Leadership requires two things: a vision of the world that does not yet exist and the ability to communicate it.”

– Author Simon Sinek

After being in leadership roles for 25 years, I have conflicted feelings about Simon Sinek’s central message in his famous 2009 TED Talk and book Start with Why: How Great Leaders Inspire Everyone to Take Action.
Sinek argues that communicating the underlying Why behind a company, a product, a service, or a proposal is key to engaged, charismatic leadership.

Not What your staff do.  Not How a service works.

But Why does our team come to work every day? Why is the basis of our inner motivation to work where we do, and to do the work we do.  It is a powerful idea and one missing from communications of uninspiring leaders.  It is undeniable that all of us as leaders need to effectively communicate the Why when are interacting with our staff, and when presenting new ideas to our executive leaders or governing board.

However, since this idea was popularized, I have seen troubling side to this:  leaders who passionately articulate the Why to justify an operational plan or regulatory framework (i.e. the How and What) which are not based on past experience or wisdom, not logically thought out, and really doomed to failure.  These leaders feel that their passion for a worthy Why renders mundane or unneeded activities such as starting with the wisdom of principles, weighing options, and seeking skeptical feedback.

For example, we all agree that eliminating health inequities is a very important goal and may be the Why that some of us are working in health care.  However, if my passion for this Why is so strong that I begin to believe that whatever ideas to reduce inequities that pop into my head are worthy of everyone’s support, without wisdom, analysis, or discussion, I’m likely to create programs or policies that will have significant unintended negative consequences.

Having passion and understanding and articulating the Why are important leadership abilities, but no less important than:

  1. Having the wisdom to search out knowledge on what has worked and what has failed in the past to address this problem.  Learn from the past to prevent making the same mistakes.
  2. Testing ideas on a smaller scale before spreading a new program widely.
  3. Use the scientific method and an understanding of statistics (and not wishful thinking) to judge the success or failure of these pilots.
  4. When the situation calls for widespread adoption of something new, use sound management principles, project management, and implementation science methodology.

Explaining the Why is motivating.  Having a well thought-out and logical What and How will still end up being a key to enduring success and excellence.

Acknowledge the importance of the underlying Why, but leverage your wisdom and experience to move to a sounder What and How.

Leadership Lessons from Covenant of Water

Robert Moore, MD, MPH, MBA, Chief Medical Officer

“We can’t let our empathy get so overwhelming that we stop making good decisions.”

– Abraham Verghese, MD

Abraham Verghese is a professor of Internal Medicine at Stanford University, and author of four books. His most recent novel—Covenant of Water—was released in May of this year. It is a 70-plus year multi-generational story that follows a medical mystery, a family with an inherited trait that predisposes them to death from drowning in a part of India where water is everywhere, and most everyone is an excellent swimmer. It is a beautifully crafted tale; his descriptions of diseases, diagnosis, treatment, and medical education are understandable to a non-medical audience but are strikingly realistic given Dr. Verghese’s unique combination of being an excellent physician and an excellent writer. It is long (775 pages), but well worth the time. The audio version takes longer to get through, but the author narratives it nicely.

While there is much to take away from this story, I was stuck by three leadership lessons which I can share without spoilers.

The first is a theme in many writings and dramas about physicians and nurses: the tension between empathy and distance from our patients, and how both are needed to best care for those we serve. Our patients need to sense that we care about them as individuals, that we respect who they are and where they came from. At the same time, they expect us to be able to ensure that our empathy does not inhibit considering unpleasant alternative diagnoses, using reason and effort to determine the diagnostic possibilities, balancing the wisdom of our experience with the humility of uncertainty. Since this tension is always present in our profession, reading a book or seeing a drama about how this plays out indifferent settings is good for us, from time to time, to maintain our humanity and our commitment to excellence.

The second and third lessons come from a memorable side character who seems to live forever, given his role throughout the book: the local marriage matchmaker. Toward the end, a few months before his planned retirement, he shares a few of his ten rules of thumb for success.

One of these lessons is that every family has small problems, and since they are small problems, they are really not problems at all for achieving his goal (a successful match). This is a generalizable leadership lesson: there are always small problems. If we are looking for a time when there are no problems or a staff member who is perfect, we will paralyze ourselves. Changing our mindset to think of small problems as really no problem allows us to move forward with less worry.

The other lesson was, “Set a date!” Setting a date creates a sense of purpose, of urgency, and increases substantially the probability that all will come together by the date set. Another way to think of this: don’t wait for everyone to agree on a date or what would need to happen before a date is set. Plan the party and send out the invitations!

There are some potential traps to setting dates that are unrealistically soon or unchangeable, depending on the degree of bureaucracy of those you are counting on to achieve that date (remember the Healthcare.gov rollout!). However, even in the setting of a bureaucratic impossibility of meeting an initial deadline, setting a date gets the process moving along, so that the first postponement is more likely to be an achievable deadline.

All three leadership lessons involve an element of intentional self-deception, suppressing our empathy in the first lesson, choosing to ignore small problems in the second, and selecting a deadline with doubts that all barriers can be overcome in the third. Self-deception is not unique to leaders; it is part of being human. A group of leadership philosophers called the Arbinger Institute published a book in 2000, Leadership and Self-Deception, which dissects this idea with an extended parable.

Two summer recommendations for long drives or plane flights in the months to come–enjoy!

Preparing for Fall Vaccination Season

By Robert Moore, MD, MPH, MBA, Chief Medical Officer

“Vaccines are the tugboats of preventive health.”

– William Foege, MD, architect on the global strategy for eradication of smallpox

Now is a good time to have your teams meet to prepare for the coming fall vaccination season.  There are new vaccines, new recommendations and key populations to consider. You will want to be sure you know which vaccines to pre-purchase, which you might get from your County Health Department, and what your outreach strategies will be.

Even before the fall vaccines, in July through September, you will have a rush of kindergarteners and 7th graders needing to catch up on mandated vaccines in order to start school!

For young teens, while only an additional TDAP vaccine (beyond the K-12 admission vaccines) is required by the State, the CDC also recommends Meningococcal vaccination and a series of two HPV vaccinations for this age group. Be sure the medical assistants and your clinicians present this series as the expectation, noting that the HPV vaccine prevents cancer in both men and women. Begin the series early so it can be completed before the 13th birthday!

For infants between 6 months of age and 23 months of age, starting the primary influenza vaccination series as soon as possible in September (when it first becomes available) is worthwhile, since they need a second dose at least one month later to have full protection if they have not had the vaccine before. Parents, medical assistants, nurses and clinicians must reinforce that, unlike other age groups, infants are receiving the vaccine to develop primary immunity, and thus need two doses instead of one for older children and adults.

A new seasonal vaccine will be available this year against the Respiratory Syncytial Virus, but only for older adults (age 60 and over).  The RSV vaccine has just been approved by the FDA, and a CDC recommendation is likely forthcoming, so asking your vaccine supplier to let you know when it is available for ordering may help assure you a supply.  It is unlikely that County Health Departments will have much supply this first year.

For the fall COVID vaccine, last week the FDA recommended that vaccine manufacturers focus on a monovalent Omicron vaccination against subvariant XBB.1.5. The vaccine production infrastructure is gearing up to meet this need, with the mRNA vaccines having the fastest time from sequence to vaccine. Judging from last year, the vaccine will first be available in August or September 2023.  It is unclear which age groups will have the XBB.1.5 vaccine recommended. It could be all children age 6 months and older, or it could be a narrower recommendation. Since the vaccine will not be provided directly by the government, if you have capacity to store this vaccine in the primary care setting, consider pre-ordering some now.

Finally, keep in mind other recommended adult vaccinations! When ordering or recommending influenza and COVID vaccination, consider vaccination status for other adult vaccinations: TDAP booster status, Pneumococcal vaccination, Shingles vaccination, and Hepatitis B vaccination (see separate article on new recommendation for universal testing). If a patient requests one vaccine, take the time to talk about other recommended vaccines and get them at the same time!

Plan ahead! Talk to your health department and your local pharmacies!  Work together on educational campaigns!

Immunizations are one of the most valuable services offered by primary care. We must proudly offer our expertise to talk to our patients about how they can support their body’s immune system to fight future infections with early vaccination.

 

 

Generalists: An Endangered Species?

By Robert L. Moore, MD, MPH, MBA, Chief Medical Officer

“What ever happened to the confident generalist?”

– Sachin Jain and Balu Gadhe, Health Affairs, 2021

 

Sixty years ago, in 1973, the United States passed the Endangered Species Act, creating special protections to prevent the extinction of species of animals and plants.  In those days before modern DNA sequencing and cloning technology, the thought was that once a species became extinct, any special attributes and features of that species would be lost from the world forever.

Are generalist physicians and generalist nurses endangered species?

Twenty-five years ago, much of the primary care for Partnership members was provided by small private practices of family physicians, general internists, and pediatricians, who cared for their patients in their offices, saw their patients when they were hospitalized, and took phone calls from patients after closing time to provide guidance and advice.  In those days before hospitalists became the norm, they worked hard, and the deep appreciation of their patients helped sustain them through this hard work.  Generalists worked across settings consistent with their broad training.

In the past 30 years, Medi-Cal reimbursement has been largely stagnant, and in the last 20 years, Medicare reimbursement for outpatient care has risen far below the rate of inflation.  Somewhat protected from this financial pressure were Health Centers, whose prospective payment reimbursement system did a better job of going up over time.  The result has been a steady decline in the proportion of Partnership members cared for in private practices and an increase in the number cared for by Health Centers. Primary Care practices have expanded the use of Physician Assistants and Nurse Practitioners to reduce costs and allow increased capacity.  The production pressure of many primary care settings compounds the pressure to not take the time to care for the broad range of patient problems.

In the midst of this, hospitalists took over the care of hospitalized patients, and the expectation of many primary care trainees seeking work-life balance is that they will not work in the evening or weekends, and not need to care for complex hospitalized patients.  As a result, primary care physicians and non-physician clinicians such as Nurse Practitioners and Physician Assistants are largely caring for patients with similar levels of acuity.

The generalist physician is an endangered species.

Is something similar happening in nursing care?

While nursing school has brief rotations in different clinical settings, these are not enough to competently provide care in these settings without additional training.  This extra training may be in rehab nursing, or critical care nursing, or ER nursing, or acute inpatient nursing, or pediatric nursing, or NICU nursing, or SNF nursing.  Nurses may occasionally float to other settings due to staffing issues, but with the complexity of expected competencies, they are generally not well trained for these assignments.  Training nurses to be generalists to care for several different settings in the hospital, where they have the training and experience to provide excellent nursing care in all these settings, is now rare.  The result is that nurses express that they feel unsafe in covering nursing duties outside their narrow area of training.

One consequence of this for rural hospitals: they are likely to narrow their scope of activities over time due to the lack of specialty-trained nurses.  This was the key contributory factor behind the closure of maternity units in three rural hospitals in the Partnership region in the past few years.

Well-trained generalist nurses are also an endangered species.

When a species is endangered, and saving the species would require economic sacrifice (not building a dam or a highway, for example), society actively chooses between allowing that species to go extinct in the name of progress, or preserving the species, even if that comes with an economic cost.

If the species becomes extinct, we can read about that species in books and stories, and reminisce about the days when that species existed.

Should we celebrate the endangered species of truly generalist physicians and nurses, and save a few from extinction, so we can learn from them and allow them to thrive in some protected environments?

Alternatively, is this just delaying their inevitable extinction?  Should we carefully log what we know now, for future posterity and stop wasting our time training generalists who never actually become generalists?

The answers to these questions will impact how we think about residency training, nursing education, and the scope of care we can accept in rural communities.  At a minimum, I think it is worth supporting pockets of excellence in generalist training and practice, particularly to better serve patients living in more rural areas. Not every physician or nurse will want to pursue a robust generalist path, but for those who are willing, we as leaders need to find ways to support them.

Digital Minimalism: Getting Rid of Stupid Stuff

By Robert L. Moore, MD, MPH, MBA, Chief Medical Officer

“The average patient’s Electronic Health Record has 56% as many words as Shakespeare’s longest play, Hamlet.”

Jackson Steinkamp et al, JAMA Open Network 2022

Consider these statistics:

  1. The average electronic visit note in the United States is four times longer than notes in other developed countries
  2. Email messages from patients to their clinicians grew by an average of 57% in the past 3 years.
  3. Focused efforts to reduce useless alerts led to a quick reduction in alerts by 45%.

In an era when many policymakers think that the key to improving health outcomes is more data, and more data exchange, there is a contrary voice that is articulating the opposite view: that the way we have implemented our technology is contributing to clinician burnout, decreased patient satisfaction, and sloppy decision-making with poor outcomes.

Hence the need for “Digital Minimalism.” The term was coined by a computer scientist and has implications for everyone, from middle school students to doctors to managers to policy makers. An excellent, concise and compelling summary of a theoretical framework for Digital Minimalism was published in the March 30, 2023 edition of New England Journal of Medicine by physicians from New York University and the American Medical Association (pages 1158 to 1159).

This framework has three tenets, which, on reflection, are key principles of the Lean approach to Quality Improvement popularized by Toyota in the middle of the last century. The framework also has echoes of author and uber-decluttering guru Marie Kondo.

  1. Clutter is costly. Find ways to remove yourself at strategic times from the clutter of email, text, and social media interruptions to dedicate your cognitive power to core work.
  2. Optimization is vital: optimize workflows and set boundaries. This includes programing out useless alerts and extra steps that could be done by someone else, automated or eliminated.
  3. Intentionality is satisfying. The idea is that systematically working to optimize workflows and reducing clutter will quickly yield results that decrease cognitive load and stress; that makes work more satisfying and medical decision-making more accurate.

An even catchier name for Digital Minimalism is “Getting Rid of Stupid Stuff,” a term coined by Hawaii Pacific Health, in which 86% of “Stupid Stuff” identified by their medical staff was changed in some way, or even eliminated.

Having a dedicated staff member focused on EMR configuration and EMR workflows is a key step to addressing the “stupid stuff” problem. The improvement in efficiency and decreased clinician burnout alone justify the cost of such a position. The other key is finding some time for different staff to work on this effort. While it may feel like you are too short-staffed and busy to be able to afford to take them away from clinical activities, this pressure-cooker environment is perhaps the most critical place to begin the process of Digital Minimalization in order to make the staff you still have feel better about the work they are doing and for them to have more control over their work environment.